"Over seven years, our 20-person call center contacted 40,000 tax advisors. But the market information we collected is garbage. Seven years, 20 people working on it, and it's still not good enough. We decided to record all customer communication, and now we have the raw data. I can look at conversations two years later and query them from any angle. Only a weak seller talks all the time. A good seller asks questions and lets the customer talk. We've gotten talk time down from 60-65% to 45% through daily AI coaching. I can't work without a note-taker anymore. As a company, you have to be at the forefront."
Peter Hochleitner
,
VP Sales and Marketing
.avif)
