How satisfied are your customers really?
Automatically analyze all your customer conversations, identify warning signs early on and see unused upsell potential. Get a 360° picture of your customer relationships, automate documentation, and improve retention and expansion through data-driven customer success.
These companies are already using Kickscale
Customer success teams are struggling with incomplete customer information, late warning signs, and inefficient processes
You want to be proactive, but too often you have to react reactively to problems because you lack real insights into the customer situation.
You find out too late about dissatisfaction and migration risks
Customers often don't share their real problems and frustrations directly – until it's too late. Without a systematic analysis of all customer conversations, you'll miss out on subtle warning signs such as frustration, declining usage, or mentioning competitors. These missed early warning signs mean that you only react when the customer has already resigned internally, instead of proactively resolving problems.
Your customer health scores are based on incomplete data
Current usage metrics only show part of the picture. The qualitative dimension – what customers really think and feel – is often completely missing. You rate customer satisfaction using technical KPIs without taking into account the emotional component and actual customer feedback. This one-sided evaluation leads to incorrect assessments and missed opportunities to intervene.
The transfer of information between teams is incomplete
Critical customer information is lost in the transition from sales to CS and between different CSMs. Without central documentation of all customer interactions, you lack the complete context to optimally serve customers. Every change of contact person or vacation becomes a risk for the customer relationship because valuable customer knowledge is not recorded and shared.
Establish proactive, data-driven customer success management
Kickscale gives you a complete overview of all customer conversations and helps you identify risks early on and systematically exploit growth opportunities.
Identify churn risks before the customer even thinks about it
No more surprise announcements. Analyze wording and topics in all customer conversations and identify warning signs at an early stage. Kickscale alerts you to critical mood changes and provides a holistic health score that combines usage data with qualitative conversation insights.
Systematically identify unused growth potential among existing customers
No more overlooked expansion opportunities. Automatically identify indications of new needs, additional use cases, or interest in other products in your customer meetings. The system categorizes and prioritizes these opportunities so that you can specifically pursue the most promising expansion opportunities.
Create a seamless knowledge base for every customer
Say goodbye to fragmented customer information. Automatically document all conversations, agreements, and insights and make them accessible to the entire team. This means that no knowledge is lost in the event of vacation, illness or team change, and new CSMs can join seamlessly – without customers even noticing the handover.
Kickscale features
AI Meeting Intelligence Hub
Record customer conversations automatically and immediately receive detailed summaries, specific recommendations for action and in-depth insights. Ask questions about every meeting, generate personalized follow-up emails, and extract critical customer needs.
Automatic CRM synchronization
All meeting notes, next steps, and customer needs are automatically saved in your CRM – without your team having to make manual entries.
Deal Health Score
Objective evaluation of each deal based on specific criteria such as customer engagement, decision maker participation and identified problems.
AI deal forecasting
Precise sales forecasts based on real customer conversations instead of subjective assessments. With early risk warning for endangered deals.
Voice of Customer Analytics
Analyze customer feedback across all conversations. Identify trends in problems, objections, and competitive comparisons. Use your customers' specific words for product development, marketing messaging, and sales strategies – without manual evaluation.
Pipeline Analytics Dashboard
Clear visualization of all sales opportunities, conversion rates and bottlenecks in your sales funnel – adaptable for every role in the company.
Team Performance Insights
Identify the success patterns of your top performers and identify team coaching needs based on specific conversation data and proven sales methods.
Deal Prioritization
Intelligent ranking of all deals based on probability of closing and potential value. In this way, your team invests scarce time in the right opportunities.
Alert function for vulnerable deals
Get notified automatically when important deals stall or critical signals arise in customer conversations – before it's too late.
Customizable Reporting
Tailored reports for all levels – from individual sales reps to management. Ideal for data-based decisions at every level of the company.
“We use these insights to train our sales team and as a basis for decision-making for the entire organization. For example: Why do customers buy from us? Which product features are still missing? We try to get more information from sales calls, so we don't have to guess what the customer wants, but we know it based on the collected data.”
“Before Kickscale, our onboarding was purely manual, objections were often lost and follow-ups came too late. The tool now prepares email communication, aggregates insights from top performers and returns exactly which questions were asked in the call. This saves a great deal of time and makes it possible to effectively track which topics lead to a conclusion.”
“Kickscale helps us to systematically use information from sales calls. The automatic recording of relevant questions, the clear CRM presentation and the self-coaching function noticeably relieve our team. Routine activities are eliminated, satisfaction increases — and we focus on the essentials: successful deals.”
“Before Kickscale, we spent 30 minutes per appointment with notes and admin — that was a waste of time. Kickscale now automatically takes care of the logging: We focus completely on the conversation and, after the first appointment, clearly assess whether and how things will continue. The customer rejection rate is negligible and the insights from the discussions help us to understand our customers in the best possible way. ”
“We introduced Kickscale because documenting sales calls in HubSpot Notes was too cumbersome and our top salespeople had too much administrative work. Since we've been using Kickscale, the onboarding of new team members has been measurably more effective, the automatic analyses directly help to identify objections and team commitment has increased significantly. The aggregated analysis of feature requests provides us with immediate insights — that was impossible before. Kickscale is also directly integrated with Google Meet, making it very easy to use. ”
Frequently asked questions
How does Kickscale support the transfer of knowledge between team members?
Kickscale automatically creates a comprehensive, searchable knowledge base for every customer. All discussions, agreements, problems and solutions are systematically recorded and categorized. In the event of team changes, vacation, or illness, every CSM can immediately access the full context – including actual call recordings. The system also automatically generates handover notes and customer profiles that summarize all critical information.
How does Kickscale differ from pure customer success platforms?
Unlike typical CS platforms, which focus primarily on usage data, Kickscale captures the qualitative dimension of the customer relationship by analyzing all conversations. While other tools can tell you WHAT customers are doing, Kickscale shows you WHAT THEY THINK and WHY they're doing it. This emotional intelligence, combined with automatic documentation, makes Kickscale an ideal addition to existing CS tools – not a replacement, but a decisive extension with deeper insights.
How exactly does Kickscale identify customer churn risks?
Kickscale analyses subtle signals in communication that can indicate dissatisfaction: meetings becoming less frequent, abbreviated answers, a negative tone of voice, specific phrases, or the mention of competitors. These qualitative factors are combined with quantitative data such as usage frequency and support requests. The system is continuously learning from past cancellations and is becoming more and more precise in identifying endangered customer relationships at an early stage.
How does Kickscale ensure that data is handled in accordance with GDPR?
Data protection is our top priority. Kickscale is fully GDPR-compliant, hosts all data in the EU and offers legally secure consent processes for call recordings. You have full control over your data and can determine at any time which information is collected and how long it is stored.
Your sales team deserves clarity instead of guessing games
With our AI revenue intelligence platform, we help innovative sales teams make better decisions and close more deals. Experience the difference:
Deep customer understanding
Identify why customers buy or what prevents them from doing so – from all conversations
Objective forecasts
Finally make decisions based on hard facts instead of gut feeling
Deal prioritization
Focus your team on the opportunities with the highest potential
