Customer Success Manager

🌍 About Kickscale

Kickscale is a fast-growing international B2B SaaS startup with customers across Germany, the UK, the Netherlands, Austria, Switzerland, and Japan. Our mission is to help sales, customer success, and product teams close more deals using data and AI.

More than 100 companies, including Lufthansa City Center, hello again, HILL International, Haufe Group, and karriere.at, use Kickscale to analyze customer conversations and turn them into actionable insights that improve revenue and team performance.

As we continue to scale, strong and structured Customer Success processes and proactive customer management are key to our growth.

🎯 Your Mission

As a Customer Success Manager, you ensure that our customers achieve measurable success with Kickscale.

You guide customers from initial onboarding to long-term adoption, helping them integrate Kickscale into their sales and go-to-market processes.

Your goal is simple:
happy customers, strong product adoption, and long-term partnerships.

You will work closely with Sales, Product, and Management and actively contribute customer insights to help shape the future of our platform.

🛠 Your Responsibilities

Customer Onboarding

Support new customers during their onboarding journey and ensure they quickly realize value from Kickscale.

• Run structured onboarding processes
• Train sales teams and platform users
• Support the integration of Kickscale into existing sales processes
  

Customer Success & Relationship Management

Own and manage your portfolio of customers and build strong, long-term relationships.

• Conduct regular check-ins and success reviews
• Provide guidance on best practices and product usage
• Ensure strong product adoption and customer satisfaction
  

Customer Insights & Feedback

Understand how customers use Kickscale and identify opportunities for improvement.

• Analyze product usage and engagement
• Identify risks and optimization opportunities
• Work closely with our Product team to improve the platform
  

Retention & Expansion

Help our customers succeed long-term while growing our partnerships.

• Support contract renewals
• Identify upsell and expansion opportunities
• Collaborate with Sales on expansion initiatives
  

🧬 What You Bring

• 2–4 years of experience in Customer Success or Account Management, ideally in a tech or SaaS environment
• Strong communication skills and passion for working with customers
• Understanding of sales and go-to-market processes
• Structured, solution-oriented, and self-driven way of working
• Experience with CRM or Customer Success tools (e.g., HubSpot, Kickscale, Intercom)
• Experience with product analytics tools (e.g., PostHog) is a plus
• Hands-on mindset and strong customer focus
• Fluent in German and English
  

🎁 What We Offer

• A key role in a growing international SaaS startup
• High level of ownership and real impact
• Close collaboration with Sales, Product, and Management
• Modern office in Graz and a motivated team
• An environment where you can take responsibility and grow professionally
  
  

💰 Compensation

Gross monthly salary starting from €4,000 (full-time basis).
Overpayment depending on qualifications and experience is possible.
The applicable collective agreement minimum salary will of course be respected.